What is the return policy?
Returns: All of our sashes are hand sewn, some are specialty dyed. Slight variation may occur. As always, the integrity of the design stays intact. Non-custom orders may be returned within 7 days of receipt to be paid back in full; the sash must be returned as it was received in proper packaging, tags on and without wear. For custom orders, if the buyer is not satisfied with their purchase, we will accommodate any requests for modification or equal exchanges within 7 days of receipt. We do not, however, refund the purchase price.
What if I need to cancel my order before it is shipped?
Refunds/Cancellation: A full refund will be received if cancellation is placed within 3 days of the initial order placement. Any cancellations after the 3 days will receive a 50% refund of the total purchase. To cancel an order placed, please contact Ashley at Ashley@abellie.com.
Purchasing, Shipping and Ordering Questions
Can I place a rush order?
Rush Orders: A rush order can be accommodated; please contact us at email@example.com for details and additional costs.
Why does it take 2-3 weeks to ship my order?
Shipping: All orders are shipped UPS ground shipping unless otherwise requested. Due to the custom, handmade nature of our sashes and garters, all orders will be shipped within 2-3 weeks of order placement.
How many yards of ribbon do I order my sash on?
Sizing: Sashes are sold on 1.5, 2 or 3 yards of ribbon, your choice! Please consider how you plan to secure your sash and desired train length to determine the appropriate length. The sash may be tied in a bow or a simple knot; if you wish to transform your sash into a belt, please see below.
What if I want to secure my sash flush like a belt?
Belt Closure: In this case, we recommend ordering the sash with enough length to accommodate your waist size. For best sizing, it is then advised to have your alterations make the sash into a belt with snaps or a hook and eye closer. You many even consider having them tack the sash directly into your dress.
How do I request a color swatch?
Swatches: We are happy to send you a free color swatch for any given design at abellie.com. Swatches should be requested by email to Ashley@abellie.com. Please provide the following to request a swatch by mail: Your name, Shipping address, Phone Number, Wedding Date, Name of sash interested in and Desired color for the swatch(es). Swatches will be shipped within 3 days.
Additional Questions? E-mail us at firstname.lastname@example.org