What is the return policy?
Returns: All of our product is handmade, Slight variation may occur. As always, the integrity of the design stays intact. Non-custom orders may be returned within 7 days of receipt to be paid back in full (minus shipping both ways); the item must be returned as it was received in proper packaging, tags on and without wear. For custom orders, if the buyer is not satisfied with their purchase, we will accommodate any requests for modification or equal exchanges within 7 days of receipt. We do not, however, refund the purchase price. Custom Plated HDWR orders are final sale. Sample sale items are final sale.
What if I need to cancel my order before it is shipped?
Refunds/Cancellation: A full refund will be received if cancellation is placed within 3 days of the initial order placement. Any cancellations after the 3 days will receive a 50% refund of the total purchase. To cancel an order placed, please contact Ashley at Ashley@abellie.com.
Can I place a rush order?
Rush Orders: usually A rush order can be accommodated; please contact us at firstname.lastname@example.org for details and additional costs.
Why does it take 2-3 weeks (a.b. Ellie) + 4-6 weeks (HDWR) to ship my order?
Shipping: All orders are shipped UPS ground shipping unless otherwise requested. Due to the custom, handmade nature of our accessories, your order is handmade to order, specifically for you and requires several weeks to create.
How many yards of ribbon does my sash have?
Sizing: Sashes are sold 2 yards of ribbon. The sash may be tied in a bow or a simple knot; if you wish to transform your sash into a belt, please see below. If you wish to extend the ribbon length of your sash, please contact Ashley at email@example.com for custom pricing.
What if I want to secure my sash flush like a belt?
Belt Closure: In this case, we recommend ordering the sash with enough length to accommodate your waist size. For best sizing, it is then advised to have your alterations make the sash into a belt with snaps or a hook and eye closer. You many even consider having them tack the sash directly into your dress.
How do I request a color swatch?
Swatches: We are happy to send you a free color swatch for any given design at abellie.com. Swatches should be requested by email to Ashley@abellie.com. Please provide the following to request a swatch by mail: Your name, Shipping address, Phone Number, Wedding Date, Name of sash interested in and Desired color for the swatch(es). Swatches will be shipped within 3 days.
HDWR - plating
most of our hdwr product is shown in raw brass or gold plated, we do recommend having it plated. we offer silver, gold and rose gold color options. custom Plated HDWR orders are final sale.
Additional Questions? E-mail us at firstname.lastname@example.org